3 YEAR LIMITED WICKER, FRAME & CUSHION WARRANTY
COVERING DEFECTIVE PARTS
Contact Manufacturer for Additional Information
- For a period of three (3) years after date of purchase, the Manufacturer will either repair or replace defective components in accordance with this Limited Warranty. This warrantyis between the Manufacturer and the original purchaser and is valid only when accompanied by the original purchaser’s sales receipt showing original date of purchase and location of purchase. Replacements under this warranty revert back to the date of original purchase for future warranty.
- The Manufacturer or its authorized dealer can accept or reject warranty claims based on its findings. This warranty applies in normal residential use only and is not intended for commercial use. The Manufacturer can make substitutions as required of materials, components, and subcomponents of comparable value and utility. This warranty is limited to product repair or replacement (to be determined solely by the Manufacturer).
- This limited warranty covers only manufacturing defects and does not cover normal wear and tear, damage due to acts of nature (such as, but not limited to freezing or high winds), abuse or misuse, including chemical damage from suntan oil or other chemicals, exposure to extreme heat or cold, abrasion or excessive weight. This product is intended to be used in standard installations only.
- Components subjected to abuse, including abuse intended to simulate failure.
- Damages caused by retailer, shipper or installation crew (such as scratches, dents, tears, chips, etc.).
- Any part which merely exhibits normal wear yet functions essentially as new, including chips, scratches or stretching of materials and stitching.
- Tears, punctures, scratches or any damage caused by improper installation or use.
- Damage to frames/welds resulting from improper assembly or exposure to water and/or sub-freezing temperatures is not covered. General frame rusting is not covered.
- Fading and/or discoloration of fabrics/cushions/straps/wicker resulting from exposure to the elements, chemicals, oils, fluids or any other cause are not covered.
- Umbrella bases are not covered under any circumstances.
- Items sold “as is” or floor models.
- To make a claim, please send us an email by providing a copy of the original sales receipt along with brief description of the problem. Also provide your daytime phone number and shipping addresses (we do not ship to PO Box addresses).
Repair or replacement will be made at the Manufacturer’s option.
THIS IS THE ENTIRE EXCLUSIVE EXPRESS LIMITED LIABILITY. THE MANUFACTURER NEITHER MAKES NOR IS RESPONSIBLE FOR ANY OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THOSE OF RETAILING DEALERS. THIS EXCLUSIVE REMEDY IS LIMITED TO RECEIPT OF A CREDIT IN CONNECTION WITH THE REPAIR OR REPLACEMENT OF ANY PRODUCT OR COMPONENT DEEMED TO BE DEFECTIVE UNDER THE TERMS AND CONDITIONS AS STATED IN THIS WARRANTY. NEITHER THE PRODUCT MANUFACTURER NOR ITS AGENTS SHALL BE LIABLE IN ANY CASE FOR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY OR NEGLIGENCE EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN, AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY.
Sunbrella® 5-Year Limited Warranty
We stand behind our Sunbrella fabrics with the most comprehensive warranty in the industry.
Sunbrella Upholstery Fabrics* Sunbrella Sling
Our 5-year limited warranty provides unsurpassed protection, guaranteeing against our fabrics becoming unserviceable due to:
- Loss of color
- Loss of strength
- Abrasion
- Pilling
from normal usage and exposure conditions, including sunlight, mildew, and atmospheric chemicals when used for appropriate applications.
In the rare instances where our Sunbrella fabrics do not meet the performance outlined above, Glen Raven® will resolve the issue as follows for approved claims:
Within three years of consumer purchase or installation date:
In addition to replacing the fabric with new equivalent fabric, Glen Raven will arrange to or otherwise pay up to $40 USD per linear yard in labor costs to replace or reupholster any impacted cushions, umbrellas, window treatments, or upholstered portions of furniture.
After three years and until five years from
date of consumer purchase:
Sunbrella will supply new equivalent fabric to replace the fabric that has become unserviceable.